Privacy Policy

The full, governing Privacy Policy and Cookie Policy for the Stratyfix platform are maintained as standalone legal documents: Privacy Policy · Cookie Policy. If anything on this page differs from those documents, the documents prevail.

Stratyfix is operated by Understood Connect Inc. (254 Chapman Rd, Ste 208 #20466, Newark, Delaware 19702, USA). It is a B2B sales-intelligence platform used by organizations to practice, record, and grade sales conversations. This page is a plain-language summary of how data is handled.

No self-serve signup

Stratyfix accounts are provisioned by your employer or the organization that licenses the Service ("your organization") — there is no public signup. When you use Stratyfix as a member of your organization's workspace, your organization is the data controller for your account and session data, and Stratyfix acts as a processor on its instructions. Requests about your data should generally go to your organization's administrator; see "Your rights" below.

What we collect

• Account & contact information — name, work email, organization, and role, provided when your organization provisions your account or you request a demo.
• Call audio & transcripts — audio recordings and transcripts from AI roleplay practice calls and from live sales calls your organization has opted into capturing (e.g. Zoom).
• AI-generated grades & feedback — scores, rubric evidence, and coaching feedback the platform generates from your call transcripts and audio.
• Product usage data — first-party log and analytics data only; we do not use third-party analytics or advertising trackers.
• Device push tokens — if you install the Stratyfix mobile app, so we can deliver in-app alerts.

AI processing & subprocessors

Call audio and transcripts are the core input to Stratyfix's grading. To provide the Service, that data is processed by a small set of specialized subprocessors — each performing a specific function such as language analysis, speech-to-text transcription, real-time voice conversation, and hosting — under enterprise terms that prohibit training on your data. The named subprocessor list, with each vendor's role and region, is provided to customer organizations in the Data Processing Agreement and on request.

We do not use your call data to train shared or general-purpose AI models, and we do not sell it.

Retention & your rights

We retain account and call data for as long as your organization's account is active and as needed to provide the Service; on closure, data is deleted or de-identified within a reasonable period, subject to legal retention obligations. Depending on your location, you may have rights to access, correct, export, or delete your personal information — start with your organization's administrator, or contact us directly and we will route your request. The full document above details rights under GDPR, US state privacy laws, and India's DPDPA.

Removing the Stratyfix app from Zoom

If your organization removes the Stratyfix app from Zoom (or disconnects Zoom from Stratyfix settings), your Zoom access and refresh tokens are revoked and deleted immediately, and no further Zoom data is ingested. Call scores and reports already generated remain with your organization as its business records, under the retention terms above; your organization can request their deletion at any time via contact@stratyfix.com.

Contact

Questions about privacy, or a request about your data? Email contact@stratyfix.com.